top of page
Dynamics Success Group
BLOG
The Hidden $665,000 Cost of Poor CRM User Experience: A Data-Driven Analysis
The enterprise software landscape is littered with CRM implementations that look successful on paper but devastate organizational productivity behind closed doors. While leadership celebrates deployment milestones and feature completeness, the real cost of poor user experience compounds silently, quarter after quarter.
Blair Hicken
Aug 213 min read
How Dynamics 365 Healthcare CRM Improves Patient Engagement and Retention in Healthcare
Discover how Dynamics 365 Healthcare CRM helps providers personalize care, streamline coordination, and retain more patients through smarter engagement strategies.
Blair Hicken
May 58 min read
Enhancing B2B Customer Experience through Dynamics 365
Improve B2B customer experience using Microsoft Dynamics 365 with strategies to unify data, personalize journeys, and boost retention.
Blair Hicken
Mar 223 min read
Unleash Your Company’s Potential with CRM – 7 Key Customer Service Benefits
7 key benefits of CRM and their impact on an organization’s agility and overall profitability.
Blair Hicken
Dec 13, 20235 min read
Building Customer Loyalty with CRM
How you can use CRM to actively track communications with clients, improve teamwork, and keep customers interested over time.
Blair Hicken
Apr 16, 20235 min read
bottom of page