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Your Business Central renewal just got more expensive. Here's what to do about it.
usiness Central's price went up for the first time in five years. Here's what changed, why you might be feeling it only now, and how to budget ahead of your next renewal.
Blair Hicken
Oct 64 min read
Your Copilot Agents Are Live. Who's Governing Them?
Gartner expects 40%+ of agentic AI projects to be cancelled by 2027 over governance failures, not technology failures. Here's what to put in place before that's your project.
Blair Hicken
Sep 215 min read
Microsoft just retired the Dynamics 365 release wave. Here's how to plan without it.
For several years, Dynamics 365 customers built their planning calendar around two fixed dates a year: a spring release wave and a fall release wave. That calendar is gone. On August 25, 2026, Microsoft announced it is retiring the twice-yearly release wave model for Dynamics 365, Power Platform, and Dataverse, replacing it with continuous publishing to a single destination called the AI at Work roadmap. There is no Release Wave 2 plan this September, the first time that has
Blair Hicken
Sep 155 min read
Dynamics GP end of life: what the 2029 deadline actually means for your next 12 months
GP support doesn't end in 2029 for everyone. Here's the real timeline and why migration planning needs to start well before the headline deadline.
Blair Hicken
Aug 255 min read
12 Warning Signs Your Dynamics 365 Implementation is Headed for Trouble
12 concrete signs a Dynamics 365 project is at risk, with a scoring guide, for projects still being decided and projects already underway.
Blair Hicken
Aug 177 min read
Why your CRM adoption is stalling (and it usually isn't the software)
Six months after go-live, most Dynamics 365 rollouts still look fine on paper. Licenses are active, records exist, and the implementation partner closed the project on time. But sales reps have quietly gone back to spreadsheets, service teams log tickets after the fact instead of in real time, and the reports leadership relies on are built from data nobody trusts. This is what CRM adoption problems usually look like in practice: not a broken system, but a working system nobod
Blair Hicken
Aug 104 min read
Is your business ready for agentic AI in Dynamics 365? A readiness check for mid-market leaders
Microsoft's 2026 release wave makes agentic AI standard in Dynamics 365. Here's how to tell if your data and processes are actually ready for it.
Blair Hicken
Aug 37 min read
The Automation Sequence: What a 100-Year-Old Company Learned About Modernization Order
Most companies rushing into AI skip a critical step: you cannot automate chaos. A 100-year-old moving company learned this while cutting delivery-to-invoice time from 42 to 20 days. Their three-phase approach to legacy ERP migration reveals why sequence matters more than technology.
Blair Hicken
Apr 15 min read
Choosing Small Business CRM Tools: The Strategic Framework for Mid-Size B2B
Discover how small business CRM tools can transform your mid-size B2B strategy. Learn to choose the right tools for effective customer relationships.
Blair Hicken
Sep 18, 20253 min read
Tailored Customer Engagement: Beyond CRM Theater
Discover how tailored customer engagement can transform your business. Learn practical strategies to master tailored customer engagement today.
Blair Hicken
Sep 9, 20255 min read
The Automation Paradox: Why Mid-Market CRMs Fail to Deliver Intelligence
Discover a practical, five-step roadmap for introducing AI-driven automation in Microsoft Dynamics 365 CRM.
Blair Hicken
Sep 3, 20256 min read
The Hidden $665,000 Cost of Poor CRM User Experience: A Data-Driven Analysis
The enterprise software landscape is littered with CRM implementations that look successful on paper but devastate organizational productivity behind closed doors. While leadership celebrates deployment milestones and feature completeness, the real cost of poor user experience compounds silently, quarter after quarter.
Blair Hicken
Aug 21, 20254 min read
The Psychology of CRM Resistance: Why Your Best Employees Avoid Your Best Systems
Understanding the human factors behind CRM adoption challenges and how to overcome them.
Blair Hicken
Aug 13, 20254 min read
The Hidden Costs of Skipping CRM Readiness: What Every SMB Needs to Know Before a CRM Implementation
What if the biggest reason your CRM fails isn’t the software, but the shortcuts you took before it ever launched?
Blair Hicken
Jun 19, 20255 min read
How Dynamics 365 Healthcare CRM Improves Patient Engagement and Retention in Healthcare
Discover how Dynamics 365 Healthcare CRM helps providers personalize care, streamline coordination, and retain more patients through smarter engagement strategies.
Blair Hicken
May 5, 20258 min read
5 Ways to Boost Field Service Productivity with Dynamics 365
Discover five ways Dynamics 365 Field Service improves scheduling, dispatch, and first-time fix rates to supercharge field service productivity.
Blair Hicken
Apr 24, 20255 min read
Maximizing Efficiency: Implementing Dynamics 365 CRM Workflow Automation
Discover five essential workflows every business should automate in Dynamics 365 CRM to boost team productivity.
Blair Hicken
Apr 7, 20253 min read
Enhancing B2B Customer Experience through Dynamics 365
Improve B2B customer experience using Microsoft Dynamics 365 with strategies to unify data, personalize journeys, and boost retention.
Blair Hicken
Mar 22, 20253 min read
The Role of Expert Consultants in Avoiding ERP Implementation Pitfalls
Avoid ERP implementation pitfalls with expert consultants. Learn how to navigate ERP implementation pitfalls and ensure project success.
Blair Hicken
Feb 18, 20255 min read
Transforming Healthcare Excellence with Dynamics 365 CRM
Transform healthcare with Dynamics 365 CRM and improve care, efficiency, and patient experience seamlessly.
Blair Hicken
Jan 27, 20253 min read
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