Blair Hicken

Six months after go-live, most Dynamics 365 rollouts still look fine on paper. Licenses are active, records exist, and the implementation partner closed the project on time. But sales reps have quietly gone back to spreadsheets, service teams log tickets after the fact instead of in real time, and the reports leadership relies on are built from data nobody trusts. This is what CRM adoption problems usually look like in practice: not a broken system, but a working system nobody is running....

Microsoft's 2026 release wave makes agentic AI standard in Dynamics 365. Here's how to tell if your data and processes are actually ready for it.

Most companies rushing into AI skip a critical step: you cannot automate chaos. A 100-year-old moving company learned this while cutting delivery-to-invoice time from 42 to 20 days. Their three-phase approach to legacy ERP migration reveals why sequence matters more than technology.