top of page

Shift Happens — ERP, CRM & Advisory Insights for Executives

What does modernising your ERP and CRM actually look like from the inside?

Shift Happens is a podcast for CEOs, CFOs, and Operations leaders navigating the complexity of technology change. From replacing legacy ERP and CRM platforms to evaluating where AI creates genuine business value.

Host Blair Hicken draws on his background in Microsoft Dynamics advisory services to guide each conversation — asking the questions that matter to executives responsible for making these decisions, not just implementing them.

Each episode, host Blair Hicken speaks with senior business and technology leaders about the decisions, tradeoffs, and lessons that don't make it into the vendor brochure.
The Hidden Work Inside Every ERP Transformation | 007 Shift Happens
27:20
Democratizing Consumer Research With AI | 006 Shift Happens
25:33
Why Your Sales Team Needs a Playbook Before a CRM | 005 Shift Happens
30:46
When Your Tech Stack Can't Keep Up With Growth | 004 Shift Happens
34:55
54 Systems, 14 Processes: The Cost of Poor Systems | 003 Shift Happens
31:33
AI Won't Fix Broken Systems | 002 Shift Happens
32:34
Improving Data Visibility To Drive Better Decisions | 001 Shift Happens
20:17
Episodes:
About Shift Happens:

Most organisations know they need to modernise. Fewer know what that actually requires โ€” or what it costs when it goes wrong. ERP and CRM transformations are complex undertakings. The technical decisions are rarely the hardest part. Aligning leadership, managing change, and selecting the right advisory support often determine whether an implementation delivers or disappoints. Shift Happens exists to bridge that gap. Each episode, Blair Hicken speaks with senior business and technology leaders about the decisions, tradeoffs, and hard-won lessons that come from real transformation experience โ€” not consulting theory.

bottom of page